Shipping Information
Shipping Information
At Altos, we’re committed to providing you with a seamless shopping experience, which includes free shipping on all orders, no matter where you are in the world.
Processing Time
All orders are processed within 1-3 business days. Once your order has been shipped, you’ll receive a confirmation email with your tracking number.
Please note that we do not ship or deliver on weekends or public holidays. If we’re experiencing a high volume of orders, there may be slight delays. In such cases, we will notify you as soon as possible.
Shipping Times
- United States & Canada: 5-7 business days
- Europe: 7-10 business days
- Australia & New Zealand: 7-12 business days
- Asia: 7-12 business days
- Rest of the World: 10-15 business days
Shipping times are estimates and may vary based on your location and any potential customs processing delays.
International Shipping & Customs
We proudly offer free worldwide shipping to all countries. Please note that international orders may be subject to customs duties, taxes, or import fees, depending on your country’s regulations. Any such charges are the customer’s responsibility. We recommend checking with your local customs office for more information.
Tracking Your Order
Once your order has been shipped, you’ll receive an email with your tracking number. You can use this number to track your package’s journey in real time.
Shipping Address
Please ensure that your shipping address is correct before placing your order. We cannot reroute packages once they have been shipped. In case of any mistakes, please contact our support team as soon as possible at support@getaltos.com.
Missing or Delayed Orders
If your order is delayed beyond the estimated delivery window, please first check the tracking information. If there is no update or you’re unable to locate your package, contact us at support@getaltos.com, and we’ll help you resolve the issue.